When i saw this, I thought “£40 for a 3d printer? Including UPS shipping? This is too good to be true!”
Though thinking about it a bit more, I couldn’t think of any way they could get away with the money. Aliexpress offers full buyer protection if you buy through alipay, and money is held in escrow. So I bought a couple to see what the dealio is. If it does arrive and its shit, just the motors would cost more then £40 to buy, and I can definitely reuse them. I figured going into this paranoid, I might just about be able to figure it out before they run away with my money.
This morning, I got shipping confirmation, with a china post shipping code. “Wow, maybe its not a scam?” I thought. Then I received this message:
hi. friend. Because you choose courier suspended. We send you the goods by China Post Air Parcel. Give you cause delays receive the package, so we give you $ 15 in compensation. You may submit disputes. A partial refund of $ 15 agreement. We give you a refund in a timely manner. Thank you
Ok, yeah, thats a bit odd. This is the penny dropping.
The way AliExpress works, you can open a dispute on any order for either the full, or part of the purchase price. If the seller agrees, the refund is paid out to you right away. But if I open a dispute for the shipping, maybe I lose the ability to open a dispute for the remainder if the item doesn’t arrive? The FAQs were unclear, so I set off to AliExpress customer support:
If I open a dispute for a partial refund (for the shipping), can I then open another dispute later if the item does not arrive
No, if the dispute has been agreed the seller with partial refund, the remaining payment will be release to the seller automatically
With this, I highly suggest to please ask a full refund instead.
So there it is. Beautiful in its simplicity. You ask for a dispute for the shipping charges, get your £8 shipping back, and lose the ability to claim back your £32 for the rest the item when it doesnt arrive. Since I have 40 days of purchase protection remaining, I’m going to hold off claiming a full refund for a couple of weeks, and I’ll update here if I turn out to be wrong and something does arrive!
Another message is being sent to those of us who have ignored the first message, or replied that the refund is not necessary:
Friends. Goods are in transit. Do not worry. We give you a refund of compensation today. Tomorrow no longer compensate, please submit the dispute in a timely manner, thank you
Ahh, a time limit! Best get the refund quick, otherwise they wont offer it anymore! I’ve received this second message, as have others. I’m guessing it wont be long until aliexpress close their account, so they’ve gotta try and get as much cash out asap.
Just got an email from aliexpress:
Your order –REDACTED– has been frozen due to suspicious seller activity
We have suspended this seller’s account because we detected unsafe trading activities. All of your pending orders with this seller have been frozen for your security.
We have asked this supplier to provide supporting evidence, such as shipping documents and qualification certificates. If the supplier is unable to provide the evidence or if the evidence is insufficient, we will close the order and process the refund for you within 5 business days (In case of certain circumstance, the processing period may be extended).
We apologize for this inconvenience. At AliExpress we are committed to ensuring you enjoy a safe shopping experience. We will continue striving to improve. Your understanding and cooperation are highly appreciated, if you have any question or suggestion, please click here
Your understanding and cooperation are highly appreciated.
AliExpress Trade Security Department
I’m fairly unsurprised by this, hopefully the refund will be forthcoming fairly quickly.
Your Order No:-REDACTED- has been closed because the supplier did not provide necessary evidence. The payment will be refunded to you within 7-10 working days.
AliExpress strives to continuously improve our trading environment. Thank you for your understanding and continued support.
AliExpress Trade Security Department
And its over. This experience has massively reaffirmed my confidence in aliexpress’ customer services and payment systems. Other sales websites should take notice!